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Shipping & Guarantee Information
SHIPPING, HANDLING, DELIVERY
Your order will be processed and shipped within 24-72 hours. Once an order has been
shipped it can not be cancelled. Most items are shipped via (UPS)
United Parcel Service or (USPS) US Postal Service.
Please allow at least 7- 14 business days for shipment of in-stock items.
If an item is not available for immediate shipping, you will be
notified by e-mail with the estimated ship date.
ORDERING
ONLINE ORDERS
Visa, Master Card, Discover and American Express Welcomed.
Click on the individual "Buy Me" links that accompany every product.
MAIL ORDERS
As a convenience to our customers who don't want to pay with a credit card, we accept
payment by money order or check. If you should decide to pay by money order or check,
a printable order form is available at the link below and on the Home Page of all of our stores.
Your order will ship as soon as we receive your order form and money order or, in the case
of a personal check, as soon as your check clears our bank.
Click Here For Printable Order Form
PRIVACY POLICY
We want you to know that you can visit and shop with us without reservation.
Earning your confidence and trust is essential to our continued success.
ONLINE PROTECTION
This website will take every precaution necessary to protect our users information. When
users submit sensitive information via the website, your information is protected both
online and off-line. When our online order form asks users to enter sensitive information
(such as credit card number), that information is encrypted and is protected
with the best encryption software in the industry - SSL. (Secured Socket Layer).
We do not exchange, share, sell or rent, any of the information we obtain from you,
with anyone. We use your information for the sole purpose of completing your sale.
OFFLINE PROTECTION
While we use SSL encryption to protect sensitive information online, we also do everything
in our power to protect user information off-line. All of our users information, not just the sensitive
information, is restricted inside our offices. Only employees who need the information to perform
a specific job task i.e.. billing clerk or customer service representative are granted
access to personally identifiable information.
OUR GUARANTEE TO YOU:
Your satisfaction is 100% guaranteed.
Every item carries a 45 day replacement or refund guarantee from delivery date.
You may return an item for refund or replacement within 45 days of the shipment date.
If you are not completely satisfied for any reason with your purchase, please let us know.
If ever there is a questions or problem concerning your order, contact us with the customer
service information below and a Customer Service Team Member will respond
within 48 hours and track your inquiry from start to finish.
RETURN POLICY
Your packing slip will indicate where returns can be sent.
If you need to return an item, contact us and include the reason for the return,
your name, phone number, the item you wish to return, and a valid e-mail address.
Once we receive the returned item in it's original condition, your account will be credited.
All returns must be in the original packaging, and be accompanied by the packing slip.
If you paid by check or money order, a check will mailed to you within 3 business days.
A 15% re-stocking charge may be assessed for any returned merchandise
due to over-stock or customer ordering error.
DAMAGED ITEMS
Every product must be free of damage or manufacturer's defects or you may return
it within 45 days of delivery for a replacement or full refund. We will contact our distributor,
and if the damaged item and packaging need to be inspected, we will contact you. Once
the damage claim has been accepted, we will reimburse your credit card account for the
full purchase price, including shipping. If you paid by check or money order,
we will mail you a check within 3 business days.
To contact us, send us an email at
Out of Africa @ Alpine Mall or call us 303-766-7711 |